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Call Center
Custom Communications offers a one-stop solution for outsourcing benefits support, allowing your team to do what they do best. Our Benefits Call Center acts as a seamless extension of your Human Resources department. We offer an economical alternative for companies to provide employee call center services. Your employees have access to a dedicated toll-free telephone number where experienced HR professionals address all their benefit plan and eligibility issues.
Our Call Center's benefit specialists have answers for:
- Coverage - offer the employee or dependent plan coverage detail
- Eligibility - give the employee or dependent information on plan availability
- Enrollment - point out which plan(s) the employee or dependent is enrolled
- Claims - inform on who to call and how to resolve a claim problem
- Rates - provide the employee or dependent the cost of coverage
Our expert HR specialists address all benefit plan and eligibility issues in a professional and timely manner.
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